Terms and Conditions of Sale

A. General

This document sets out the terms and conditions (Terms) upon which Motor One Group Pty Ltd ABN 31 097 188 219 and its related bodies corporate (MotorOne, we, us, our) will supply the products and services (Products) listed for sale on our Website www.stealstopper.com.au (Website) to the individual, company or other entity (Customer, you, your) placing an order for our Products and/or services via our Website.
You should review these Terms (and also our Privacy Policy which can be found here [Link to privacy policy]) carefully before ordering any Products from our Website. If you do not agree to these Terms, you should not purchase any Products via our Website. By ordering any of our Products, you agree to be bound by these Terms.
By placing an order through our Website, you warrant to us that you:

are at least 18 years old;
are legally capable of entering into a binding contract; and
are residing in Australia.

B. Placing an order

You may order Products by selecting and submitting your order through our Website.
Any order placed through our Website for Products is an offer by you to purchase the particular Products for the price specified on the Website (including delivery, if applicable, tax and any other charges as may be applicable) at the time of your order.
When placing an order, you must provide us with up to date, complete and correct details when asked to do so by the Website. We may request certain personal information from you and ask you to provide additional details to enable us to process any orders placed. You may be required to provide contact information (such as name, email, telephone and address) for delivery and other purposes and financial information (such as credit card number, expiration date and CCV or details of your other preferred payment method) for payment purposes. Please refer to our Privacy Policy for more information on how we collect, store use and disclose any personal information you provide to us.
You will receive a confirmation via our Website (and also by email) when we accept an order you have placed for Products through our Website. Once we accept an order, this results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these Terms (unless you or we cancel an order in accordance with section D of these Terms).

C. Price and Payment

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

the purchase price of each Product ordered, which is shown on the Website at the time you place your order; and
any delivery or other fees and charges set out in these Terms.

All fees and charges set out in Terms and all prices for the Products listed on the Website include GST (where applicable).
The price of the Products and other charges will be as quoted on the Website from time to time, except in cases of obvious error.
Payment for all Products may be made by credit card (we accept payment by Visa, Mastercard or Amex), Afterpay, Shop Pay and Paypal. Please note Afterpay, Shop Pay and Paypal are not services provided by MotorOne. Afterpay is a facility offered by Afterpay Pty Ltd. If you would like to know more about Afterpay, please visit the Afterpay website afterpay.com/en-AU. Shop Pay is a facility powered by Shopify Inc. If you would like to know more about Shop Pay, please visit the Shop Pay website https://shop.app/shop-pay. PayPal is a facility powered by PayPal Australia Pty Limited. If you would like to know more about Pay Pal, please visit the Pay Pal website at https://www.paypal.com/au/home.
Subject to clause 13 below, prices for Products change from time to time, and we do not provide any notice of these changes. Subject to these Terms, once we have accepted your order, we will not change any additional prices that apply to the Products in that order.
If your purchase is for a service, the price displayed for the service may change upon changing the type of service at check out. You may choose not to proceed with your order if the revised price for the service is not acceptable to you.
After ordering online, you will receive an email confirmation from us containing your order details, which will be sent to the email address used to place the order.
If one or more Products that you have ordered are out of stock or are unavailable (whether due to high demand or otherwise), we reserve the right to refund the relevant price which you have paid for the Product to you and to cancel your order (or part of your order, if only some but not all of the Products you ordered are unavailable).

D. Cancelling an order

Cancellation by us

We may cancel any part of an order (including those orders that we have accepted) without any liability for that cancellation at any time if:

the requested Products in that order are not available;
any other provision of these Terms allow us to cancel an order;
there is an error in the price of the Products or in the description of the Products listed on the Website; or
that order has been placed in breach of these Terms.

If we cancel all of, or any part of, an order under clause 16, then we will:

endeavour to provide you with reasonable notice of that cancellation before the delivery or installation date; and
not charge you for the cancelled order (or we will refund any amounts you have paid for any Products that are the subject of a cancelled part of an order via the payment method that you used to pay for the order).

Cancellation by you

Subject to any rights you may have under any applicable law (including the Australian Consumer Law), you are only able to cancel your order subject to the terms set out in clauses 19 to 20.
Where services are purchased, you may cancel these services by contacting our Customer Service Team at 1800 787 785 or info@stealstopper.com.au. If you:

cancel these services at least 24 hours prior to the date and time of your appointment or booking for the services, you can reschedule the date and time of your appointment or booking (and no cancellation fee will apply);
cancel these services less than 24 hours prior to the date and time of your appointment or booking for the services, you can reschedule the date and time of your appointment or booking but a late cancellation fee of $95 will apply (which you must pay to us before or at the time of your rescheduled appointment or booking); or
cancel an appointment or booking for a second (or subsequent) time, we may:
- allow you to reschedule the appointment or booking again (in which case clause 19(a) or clause 19(b) will apply again, depending on whether or not you requested the rescheduling at least 24 hours prior to the date and time of your appointment or booking); or
- cancel your order for these services and refund any fees you have paid to us for those services, less any late cancellation fees that have been applied under clause 19(b) for any late cancellations of your first and/or subsequent appointments or bookings (as applicable). If the total of all applicable late cancellation fees is equal to or exceeds the amount of fees you have paid to us, you will not be entitled to any refund.

Any refunds under this section D will only be made via the payment method that you used to pay for the order. For further information about cancellations, returns and refunds, please contact our Customer Service Team at 1800 787 785 or info@stealstopper.com.au

E. Booking an appointment for a service

If your order relates to a service , you will be contacted by our Customer Service Team to arrange a suitable date and time for that appointment.
At the appointment we require that your vehicle is clean and free of personal belongings, rubbish and clutter.

We require you to ensure that your vehicle meets these conditions for the safety of our personnel and your property and to ensure that we are able to provide our services in a prompt and efficient manner.

If on drop off your vehicle is not compliant with the above condition, we may require that you remove any items from your vehicle. If this will or does take longer than can be accommodated within your appointment time, we may require your appointment to be rescheduled, in which case a late cancellation of $95 will apply.
Any concerns regarding your vehicle’s condition will be discussed with you at the start of the appointment.

F. Refund Policy

An order for a service may be cancelled prior to the time of the appointment or booking in accordance with clause 19. If you are not satisfied with the service after it has been provided to you, please contact our Customer Support Team at1800 787 785or info@stealstopper.com.au.
In addition, if you make a payment online and Shopify, for whatever reason, identify the payment as fraudulent and Shopify notifies us of this, then we will issue an immediate refund to you and subsequently call you to ask you to place your order again. [View Shopify Terms of Service Here]
We may also refund any payment you make in the event that there is a confirmed error on our end and/or if you have been incorrectly charged. Refunds will be made via the payment method that you used to pay for the order.

G. Warranties and Liability

To the maximum extent permitted by law (including the Australian Consumer Law), all Products (including associated services) ordered by you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the maximum extent permitted by law, in no event will we be liable to you for any indirect, consequential, exemplary, or special damages arising out of these Terms or your purchase or use of the Products (or associated services).
Subject to any laws the application of which may not be lawfully excluded, our total liability for any loss, cost, damage or expense suffered by any party arising out of these Terms or the purchase or use of any Products (including associated services) by you will not exceed the amount paid by you for the Products (including associated services). This limitation on our liability will not apply for any loss or damage caused by our fraud, our wilful misconduct or our wilful breach of any applicable law.
Subject to any laws the application of which may not be lawfully excluded, your total liability to us for any loss, cost, damage or expense that we suffer arising out of these Terms will not exceed the amount paid by you for the Products (including associated services)plus any additional amounts that we are entitled to charge you under these Terms. This limitation on your liability will not apply for any loss or damage caused by your fraud, your wilful misconduct or your wilful breach of any applicable law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where any applicable law (including the Australian Consumer Law) implies any warranties, guarantees or conditions into these Terms or imposes obligations upon us which cannot be excluded, restricted or modified except to a limited extent, these Terms must be read subject to those statutory provisions. If those statutory provisions apply, then to the extent to which we are able to do so, our liability will be limited (at our option) to:

in the case of any goods supplied by us, either:
- replacement of the goods or supply of equivalent goods;
- repair of the goods;
- payment of the cost of replacing the goods or acquiring equivalent goods; or
- payment of the cost of having the goods repaired; or
in the case of any services performed by us, either:
- the performance of the services again; or
- the payment of the cost of having the services performed again.

H. General Matters

(Promotions and Discounts) From time to time, promotions may be held, and discounts may be available on the Products available for purchase on our Website. This includes but is not limited to gift cards which may also be offered from time to time. These promotions and discounts will be subject to their individual terms and conditions relevant to the particular promotion or discount. These Terms apply to the purchase of any Products that are subject to any such promotions or discounts and will prevail over any terms and conditions relevant to the particular promotion or discount to the extent of any inconsistency.
(Title and risk) Title to and risk in the Products will pass to you from the time of completion of the service or delivery, if applicable.
(Reviews) From time to time, we may send customers communications (via email, SMS text messages ) either directly or via our third-party software, requesting a product review. Such communications are only sent to verified customers that have purchased from us. Sometimes a promotional code may be offered as an incentive for completing the review. All user reviews submitted by customers in relation to MotorOne on any forum may be used for marketing purposes, which includes publication on our website, in emails, advertisements or in other digital or print marketing literature.
(Disputes) Any disputes must be lodged in writing to the Customer Support Team at 1800 787 785 or info@stealstopper.com.au explaining the details of the dispute.
(Events Outside Our Control) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (being a Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lockouts or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
(Severability) If any of these Terms are determined by any court or other competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
(Governing Law) These Terms are governed by the laws of the State of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts in Victoria, Australia.
(Australian Consumer Law) References in these Terms to the ‘Australian Consumer Law’ means the Australian Consumer Law as found in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
(Reservation of Rights) We reserve the right, at any time, to:

refuse service to anyone for any reason. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks;
modify or discontinue the purchase of Products from our Website (whether in full or part) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Product offered. We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis;
limit the quantities of any Products that we offer. All descriptions of Products and/or prices are subject to change at any time without notice, at our sole and absolute discretion; and
discontinue any Products at any time. If that happens, any order made on the Website for a Product that has been discontinued or is no longer available may be cancelled in accordance with these Terms.

These Terms were last updated on 20 November 2024.